Unfortunately, no. SiriusXM gift cards are currently only valid for audio, aviation and marine subscription services and cannot be used to purchase items from this store.
We are sorry about that. We may not have the production rights or significant demand for that channel or show. We are always adding new items and show merch, so keep coming back for new items.
We do not offer phone support. At this time, we can only accept orders placed through the online store. If you’re having trouble placing your order, please reach out to our care team at SiriusXMStoreHelp@SiriusXM.com.
Orders & Returns/Exchanges
All orders are subject to our Return Policy. Please read the policy carefully for the full terms. We’ve provided a few helpful tips below as a quick reference.
We will gladly accept your return or exchange for any eligible item in its original unused condition within 30 days from the date your order is delivered. Please check the list below for items that are not eligible for return.
To return or exchange an eligible item, you must email our care team at SiriusXMStoreHelp@SiriusXM.com and include all of the following:
- Order Number
- Item to be returned or exchanged
- Reason for the return or exchange
Please allow 48-hours for our Customer Care representatives to respond. If the return or exchange is approved by our returns center, a pre-paid return label will be provided.
After receiving the return label from us, ship back your items within 30 days of receiving the return label. Returns made without the label we provide to you are invalid.
If your item is eligible for a refund, we will refund the final price paid including tax for the item to the original method of payment within 10-14 business days of our receipt, inspection and acceptance of the products returned. Shipping and handling fees are not refundable. Contact your financial institution directly if you have any questions regarding post dates of your refund.
The following items are not eligible for return or exchanges with the exception of items damaged:
- Customized/personalized items
- Bulk orders
- Posters (framed or unframed)
- Drinkware (glasses, mugs etc..)
- Items marked Final Sale]
- Gift Cards
- Face Masks
- Socks (if removed from packaging, or if plastic hang tag or paper sleeve is broken)
- Opened media (CDs, DVDs etc.)
- Advance Pre-Release /Pre-Sale items
- Any item marked as non-returnable
Damaged or incorrect items
Contact us as soon as possible at SiriusXMStoreHelp@SiriusXM.com. Please provide your order number and attach photos of the incorrect or damaged item(s) received.
If the return or exchange is approved by our returns center, a pre-paid return label will be provided. When the item has been received by our warehouse, we’ll ship you a replacement or issue a refund.
Orders may be processed/shipped in more than one package and associated with their own tracking numbers. Please check all of the tracking numbers provided via email for confirmation of delivery.
If the tracking info indicates that all of your items have been delivered, email our care team at SiriusXMStoreHelp@SiriusXM.com letting us know which item is missing.
Depending on where your order is within the shipping process we may be able to help:
- Update your shipping address
- Change the quantity, size, color of an item
- Process cancellations or refunds
To request any of these changes, please email us as soon as possible at SiriusXMStoreHelp@SiriusXM.com. Cancellation or changes are not guaranteed.
You'll be charged for your entire order, including any Pre-Sale items plus shipping, upon checking out.
Pending authorization holds may appear on your account for up to 7 business days depending on the financial institution. The pending hold should drop off once the transaction has finished processing. Contact your financial institution directly if you have any questions regarding post dates.
We make every effort to fully and accurately represent the product design, color and other product details. Since Pre-Sales are placed in advance of production, the design team reserves the right to make certain changes if necessary to ensure the quality of the item prior to shipment.
Pre-Sale allows advanced sale of an item while still in production. Estimated wait and delivery times vary by product and will be detailed in the product description at the time of the order and are subject to change.
Unanticipated production delays or cancellations may occur. If an item in your order has been affected by a production delay, we'll notify you via email as soon as possible.
Colors, sizes or other variants not listed online in the product’s description are not currently available for purchase.
All orders are subject to our Shipping policy. Please read the policy carefully for the full terms. We’ve provided a few helpful tips below as a quick reference.
When you placed your order, estimated delivery dates were displayed based on your selection of Standard or Expedited shipping and your location. Estimated delivery timelines provided at checkout do NOT include order processing times. Please allow additional time for the order to be processed for shipment. You should receive a shipment notification email for each order with tracking information once your order ships.
Note: Shipments to Alaska, Hawaii and Puerto Rico and U.S. military locations require additional processing time, please allow 4 weeks for delivery.
We currently ship only within the contiguous United States, Alaska, Hawaii, Puerto Rico and APO, FPO, DPO.
Tracking information will be sent via email once your package is processed for shipment. Make sure to check all inboxes, including your Spam/Junk folder if you can’t find your confirmation email.
Contacting the carrier directly is the best way to get more insight into your package’s location and estimated delivery date. Please have your tracking information handy when you reach out to the carrier.
This could mean a few different things:
- Your order has been processed, packed and is ready for shipment but the carrier has not yet picked it up from our fulfillment center.
- The carrier has picked up your package from our facility but has not scanned it into their system yet.
If the status does not update within 7 business days of your order date, please reach out to the carrier directly. If the carrier is unable to provide an update, please contact our care team at SiriusXMStoreHelp@SiriusXM.com so that we can help investigate the issue further.